FAQ's

Orders

Approving of proofs and payment must be completed within two weeks of the placement of the order. If a cancellation is wished to be made then a $44 processing fee is payable. Please make sure you are aware of the terms and conditions before ordering. If you have any questions in regard to the products then please feel free to call us and talk to one of our friendly team who will be able to answer any questions prior to placing an order.

 

Proofing

Proofs provided by print legend are an indication of the final printed product only. Variations in colour or trim can be a result of the printing process. No reprints at our cost will be printed.

 

Colour Variations

Our printing products may have colour variations from what you have seen on screen, to what the final product looks like, and previous orders. This is the nature of CMYK printing and bulk-run printing. No reprints at our expense will be printed.

 

Trimming of printing

Trimming of printing products may shift up to 3mm in any direction, therefore our artwork guidelines should be properly adhered to minimize risk of trimming affecting the look of the print. No reprints at our cost will be printed.

 

Saltprint Designed Artwork

 Artwork designed by saltprint remains the property of Saltprint until paid for. Once paid for the artwork is owned by the client and we can supply a copy of the flattened artwork to the client. Any future orders of the same printing product with same design will incurr no artwork fees. Salt Print business card design package allows for the development of one concept with one round of changes any additional changes after this point will incur a $44 charge.

 

Accepting Proofs

 When accepting artwork proofs from Saltprint, you are held fully responsible for accepting all content. This includes design, spelling, grammar and numbers. It is your responsibility to request another copy if your proof is difficult to read. We will print exactly what is accepted in the final proof. No reprints at our expense will be printed.

 

Submitting your own artwork

Customers who upload their own artwork are fully responsible for the end result of printing. Customers are reminded to submit print-ready artwork with the correct specifications as outlined on our DIY Artwork pages. We will print whatever you submit, and we are not reponsible for artwork mistakes. No reprints at our expense will be printed.

It is your reponsibilty to ensure that any design that is submitted is not in violation of any copyright laws. We assume that your artwork is legally yours.

We reserve the right to make changes to your artwork without your consent to avoid printing problems that we may predict happening. No reprints at our expense will be printed.

 Customers are reminded that when we trim the bleed of any printing product, this cut can vary in location up to 3mm in any direction. A 3mm internal margin from the bleed line must be made.

 

Turnaround

The current median turnaround time for printing products is 10 business days. This is from the time receiving paymentand accepting the proof, to the time when you receive your order. Design time is extra. Saltprint will not be held responsible for loss or damages due to printing being delivered after this time.

 

Delivery

Saltprint will not be held liable for printing products that are lost, damaged or delayed when delivered by post or courier. All items being delivered to a residential address will be left at the door in the event of no one being home.

 

Prices

 

While care has been taken in posting correct prices on the website, saltprint has the right to remove or change products and prices without notice. All quotes are valid for 14 days only and may be subject to change after this period.

 

Printing: What is the difference between CMYK and Spot Colour Printing?

A:In many cases when we quote the printing of your stationery, we may provide you with a choice of printing methods; CMYK or Spot Colour. There is a difference in price

CMYK is 4 colour printing (full colour printing) and is gang printed with other colours. The result is of a high quality and the majority of our clients are happy to proceed with this type of printing. The only limitation is that the shades of colours may vary slightly when you reorder. A bit like buying paint, each time you buy there may be a slight difference in the shade you have chosen.The finished product is great, just the slight variation between orders. CMYK is the more economically priced option of the two.

 

Spot Colour printing utilises exact Pantone shades. This means that there will be consistency for each and every print. The printing process is more involved and more expensive, but if you do require that the shade of each colour is the same each and every time you order then you should order Spot Colour Printing. Spot Colour printing is the more expensive of the two options.

 

Q:Where can I see your portfolio?

A:You’ll find a selection of our portfolio at http://www.1stdesign.ispace.com.au

 

Q:How does your guarantee work?

A:Our personal guarantee is: love your logo or your money back. By visiting www.1stdesign.ispace.com.au you can see that we take a lot of care to create a logo that you will absolutely love. We do ask that you provide as much information about your needs as possible, and we’ll then present you with a number of first concepts as a starting point. In the oddest of odd events that you don’t want to continue, we’ll give you back your money minus an administrative fee of $50. If you continue after first concepts have been presented, refunds are not available. Therefore to request a refund, you must cancel your project before any revisions have been made.

 

Q:Are your designs 100% original?

A:Absolutely! We don’t use templates. We listen to your ideas and comments and don our creative hats to develop original logos that will impress you.

 

Q:What formats will your supply my logo in?

A:When the logo is complete, we will supply your new logo in the following formats:
Your Logo Kit shall include all digital files (GIF and JPG at 72dpi for web), vector files which can easily be resized & used for printing purposes, high resolution image *.TIFF, *.EPS in RGB. Other files include *.PSD and *.BMP bitmap images (other formats upon request). All files will be emailed to you.
Logo design provided for web & print usage (.GIF, .JPG, .AI, .EPS and .TIFF 300 DPI).

 

Q:Can you design my stationery too?

A:We sure can. In fact if you look at our portfolio you’ll see that we’ve designed the corporate stationery for lots of impressed customers. We can design your business cards, letterhead, envelopes, and with compliments slips. And if you have other design requirements such as advertising design and brochure design, we can also cater for your needs too.

You can select a Corporate Identity (CID) package and for any special needs just email us and we’ll try to impress you there too.

Q:
Can you print my business cards and business stationery to save me the hassle of going to a printer?

A:Absolutely! We can save you time and the hassle of running around to printers. Let us do it for you and you can relax and spend time on what you want to do. We’ll send you a quote with various relevant options. We can deliver anywhere in Australia.

Q:How do I pay?

A:If you prefer not to pay by credit card, you can pay by electronic direct funds transfer into our bank account. Please send us an email advising which design package you wish to purchase and stating that you want to pay direct into our bank account. We’ll send you the relevant details by reply email.

 

Q:How will you communicate with me?

A:We find the best way to communicate is via email. That way, you can take your time to look over updated designs as your logo is being developed and let us know your comments at your convenience. Email also means that we can develop your logo faster because there is no need to schedule meeting after meeting. Emails also means that we are able to keep our costs down and keep our services very competitive.

However, if you prefer to speak by phone, we can also call you at your convenience, or you can reach us in Australia on 1800 729 133.

 

LARGE FORMAT DIGITAL PRINTING:

The power of color is unmistakable - its depth and dimension commands your attention, instantly bringing focus to your product or service. Full colour digital graphics (also called large format digital graphics) from Custom Grafix can enhance your professional image and credibility, build customer awareness in record time, increase message retention and draw a dynamic distinction between you and your competition. Among the many marketing messages we encounter each day, only a few have lasting impact. With full colour digital graphics, your message will cut through the clutter. Full colour digital signs & photographic images can be printed & laminated for durable indoor and outdoor banners, signs, & vehicle graphic displays. Photographs can be directly scanned for digital printing on our large format printer or custom designed.

 

WHEN A BIG, COLORFUL PICTURE IS NEEDED TO TELL THE STORY , LARGE FORMAT DIGITAL PRINTING WILL SAY IT BEST!

Custom Grafix offers a wide variety of digital printing options. Choose low, medium or high resolution, and from a wide variety of Medias including vinyl for banners, self adhesive vinyl’s, coated paper for indoor posters and signs, translucent materials for backlit signs, etc.
Custom Grafix does all the work in-house, including design, printing, mounting and laminating, so you don't have to pay for someone else's mark up.

Call today or drop us an e-mail to find out more.

 

Indoor banners
Outdoor banners
Vinyl wall graphics
Vinyl window graphics
Indoor curtain graphic dispays

 

We strive for the ultimate quality regardless of the output device.
Today we can print to almost anything.Using flatbed printers we can print direct to wood and metal and acrylic.
Indoor and outdoor a short term campaign or permanet. Tailoring our range of services to match your needs is our speciality.